Stuck to his price even though it required a little more work.

These folks are amazing. I have used him in the past to fix my computer, which he did and he made it better than it was before I took it to him. I recently purchased a computer from him and got such a great deal. They are very knowledgeable and explain things on a level I can understand. I would definitely use them again and I highly recommend these folks.

Craig and his team are great. They are completely honest and want what is best for the customer. Plus they do great work. 5 stars all the way!

Work was quick and just as promised. Very satisfied and will return next time I need work done on my computer!

Craig quickly identified the problem with my Gateway and fixed it at a very reasonable price. He went further to recommend technical fixes to prevent future problems, many of which I could do for free, and even offered solid advice on possible future tech purchases. I plan to use him as my go-to guy for all tech needs.

I will be returning to Top Tech for any future computer problems and recommending their services to anyone having issues.

About a month ago, I woke up one morning unable to power on my 4-5 year old laptop. Having a Geek Squad service coverage, I first took it to Best Buy to have them take a look. A costly, risky solution was offered, but I wasn’t fully convinced it was the only option.

After doing some research, I found Top Tech/The Eldest Geek and, impressed by reviews, decided to give them a call. I spoke with Alex, and after describing my problem and giving him my model information, he immediately gave me 3 or 4 possible issues that could be preventing my computer to start. It was evident that this guy knew his “you know what,” so I took a ride out to the Top Tech offices the next day for a free diagnostic.

In about 5 minutes, Alex found what the issue was and gave me an estimate, which would be for the actual work only and not a part that needed to be replaced. A few days later, he called and said it was all ready to go. The computer is now running better than before and Alex even replaced some loose screws free of charge, so it feels sturdier as well. All of this was done at a fraction of what Geek Squad was suggesting, which I’m not even sure would have worked and kept my data intact – something I stressed the importance of to Alex.

Since having this repair, I have also turned to Top Tech to complete a data transfer and replace a broken screen on my brother’s laptop. If you’re having a problem and feel like all hope is lost, give Top Tech a call. Their services helped me to avoid a major business and personal setback.

I was in search of hard drive rails that would fit my custom PC and hold my hard drive in place. Though they didn't have them (they don't seem to be available anywhere), the gentleman brainstormed different solutions and suggestions and presented an alternative solution using screws, which although the original intention couldn't work, I was able to use those screws in a different manner to secure my hard drive. So ultimately, problem solved! Great service.

VERY helpful…will most certainly use them again and recommend to others

Very happy and pleased with his service. a person with great knowledge on Mac computers and very affordable. by telling him the noise That my computer Was making he knew what was wrong with it . Now he is he my computer doctor :0)

Craig did an outstanding job of repairing my Mac in a very timely fashion. He is knowledgable and efficient. I really appreciated his expertise. I highly recommend him.

They do communicate & follow up with stuff, which is good.

After several weeks of the screen on my laptop occasionally flickering when initially turning the computer on, the screen went completely black. The laptop would still power on but I was unable to see anything on the screen. After doing some trouble shooting I realized that I would need a professional to diagnose and fix the problem. I contacted a few local computer repair companies and Craig was the first person who had an available appointment. Craig spoke to me over the phone and provided some initial thoughts as to what might be causing the problem. He told me I could bring the laptop in and he would take a look and provide a free estimate of how much the repairs would cost. I spoke with Craig a few hours after dropping the computer off and he informed me that he had determined that the screen on the laptop needed to be replaced (approximate cost = $150.) He said he would check to see if he had a replacement screen in stock and could have the computer fixed and ready for pick up on Wednesday, if that would work for me. (I dropped the laptop off on Monday at 11 a.m. Craig’s company is closed on Tuesdays.) I explained that I was unavailable on Wednesday and, if possible, would really appreciate it if there was any way that the repair could be made ASAP so I could pick up the computer later on Monday. Craig said he would try to get it finished so I could pick up the computer later that day. Craig called at 4:30 on Monday – the same day I dropped off the computer – to let me know that the laptop screen had been replaced and the laptop was ready for pick up. Craig replaced the laptop screen and I am now able to fully use the laptop again. Very quick and affordable service with straightforward communication as to what to expect with regard to timing and price.

Let me keep this simple: based on my experience, Craig will 1) fix your computer, no matter what the problem is, 2) do a better job than Best Buy’s “Geek Squad” for a fraction of the price, and 3) let you know ahead of time exactly how he will fix it and give you an estimate that will have you smiling. I have found the computer guy for all of my computers!

MacBookPro was unresponsive. They installed a new battery at a very reasonable price and were extremely knowledgeable and pleasant. I highly recommend them. .

I’d done business with Craig remotely. I needed to pickup a laptop from him, and my 2011 iMac needed some updates. The laptop was ready when I got there. The memory upgrade was done VERY quickly. The system “slowness” was due to the fact that my internal hard drive had some problems. The drive was replaced very quickly. They installed Yosemite on it, and all I had to was use my Time Machine backup to restore my data. These guys know their stuff, they’ve been at it for a LONG time. They have parts there, so some repairs (as mine) can be done while you wait. They have comfortable chairs to sit in, and many interesting things (including all kinds of vintage computer gear) to look at while you wait.

Amazing! I spilled (well my dog did) water on my computer. They actually gave me a trade-in for a better computer for a very low price, and had everything done, within two hours. This saved my life for a presentation. (I now live in Alexandria even though profile says CA.)

Got my 2011 MacBook Pro Logic board fixed the best way today.

Quick turnaround and accurate advise.

Would recommend and refer to my friends who are Apple fans to reach out to Craig for help.

Responded quicker than I could put my phone down. We also ready to get the job done. Highly recommended!

I used The Eldest Geek guys for several items including an HP laptop and an iPod Touch and I am very impressed with not only their capabilities as computer experts but also their integrity and reliability. The Eldest Geek guys were easy to find: their shop is on the 2nd floor inside the Mount Vernon Antique Store at 8101 Richmond Hwy in Alexandria. That might sound unusual to some, but when you see their simple set-up, it makes a lot of sense since they are keeping their overhead costs super low. Parking is ample on either side of the building. Turning left out of there onto Richmond Hwy is not recommended by me, but there is a convenient street behind the building that moots the need to do so. FYI: they are closed on Tuesdays, but open every other day, including Saturdays and Sundays. The Geek guys have excellent customer service and make sure you and they are on the same page about what service is being done. They are very forthcoming/honest about whether your computer is worth updating/pouring money into, which was much appreciated coming from someone who has poured way too much money into cars and boats that were well past their prime. They quoted me a reasonable price and a quick completion-of-services timeframe which were met accordingly. My HP laptop was swamped with malware/adware/u-name-it-ware and it needed to be wiped clean and restored to its beginning functionality and, this time, have the proper and most-up-to-date anti-wares installed to help keep most–of course, not all since the expert malware producers out in the world are ever-clever and quite productive–of the bad-wares at bay. They explained very clearly what the best antiwares were for that type of laptop and I went with their recommendations. The laptop is being dedicated to playing Minecraft, Clash of Clans, etc and many other seemingly badware-magnet games/apps/etc someone wants to play and all of it is up and running smoothly. As for the iPod Touch, we were locked out for a number of days due to failed password attempts and, on top of that, I wasn’t sure if it was worth keeping. The Geek guys clearly explained the value it still had and it was ideal for the purposes I needed it for and it was fixed on the spot and is performing its functions ideally. The Eldest Geek is a business that we will be using and recommending from now on.

I messed up my iMac by thinking it would be easy to swap out my hard drive for an SSD. Everything went well, until it didn't… My display stopped working and the hard drive wasn't detected.

These guys know what they are doing and kept in the loop throughout the entire process. I'll definitely bring my Apple products here from now on. Take your Mac to the Apple Store if you want to pay double (if not more), The Eldest Geek has earned my highest respect. Job well done gentlemen!

Craig was very responsive and convinced me to come to his shop. He figured the problem out quickly, made an acceptable quote and fixed my MacBook within an hour. Worked well so far. Craig includes a 6 months warranty.

The service was completed quickly and efficiently. The technician listened carefully to our computer issue. Great option for computer repairs!

Wow I can never find stores like these! I love to buy old computers I really hope this does not go out of business, whenever I get birthday money I'm gonna spent it all there, and my birthdays coming up.

Have an older iMac I wanted to repair and he was the only person who would work with me. He gave me honest feedback and a variety of options on how I wanted to proceed with estimates and pros/cons for each. This gent is now my go-to repair man for all computer issues.

The Eldest Geek Guys are honest, reliable computer experts with excellent customer service that fixed both an HP laptop and an iPod Touch for me. Located on the 2nd floor of Mt Vernon Antique Center might sound unusual, but once you see their simple yet efficient set-up and get quoted an extremely reasonable price for service, you'll understand the value of low overhead costs.

For someone that has thrown money at cars and boats that were well past their prime, it was refreshing to get an honest and clear assessment of future use/value of my electronic devices from these guys and then decide whether I wanted them serviced. They answered all my questions and were very straightforward and honest about what options I was looking at with my devices. Both the HP laptop and the iPod Touch still had good use/viability and these guys put them both back to prime working order in less than 24 hours.

I wholeheartedly recommend these guys and will only use them in the future to fix my computers/phones/etc.

FYI: closed Tuesdays but open every other day including Saturdays and Sundays. Parking is ample on either side of the building and there is a convenient street behind the building to re-enter traffic safely so you don't have to try to make a left turn out onto the highway.

He transferred all data from a damaged computer to a new computer. He did it while I waited. I was thoroughly pleased with the results.

I am a small business owner and had some trouble with my main computer at work and I was going to miss payroll for my staff as well as not be able to fill a customer's order and Craig and his team saved the day! I am in home improvement and computers are my area of comfort. Craig took his time to help me understand what was happening and what he could do. His price was the best around and I am glad to have found them! I came to the shop and the staff put other things they had going on hold to help me and a few minutes later my computer was fixed! This team gets an A+ across the board! I will use them for all my computer needs! Craig is also helping me put together a website at extremely reasonable price!