Somehow I completely messed up my Windows 7 operating system on my old Lenovo T430 Thinkpad. Even though I have many years of experience as a web developer, I had no clue how to fix this. I researched as much as I could, but clearly fixing operating systems on laptops is not my forte. Ihad actually bought a laptop from Craig back in October, which is lightning fast, and it was backed by Craig, so Iknew I was getting the real deal. Unfortunately, I haven't had a lot of time to play with, as I couldn't bring it with me to Mexico. For this laptop issue, Craig was able to perform a repair on the operating system and it took about 2 hours to complete. Craig and Alex have the most experience thanany other technician in Washington DC, and I wouldn't even think about bringing my computer to anyone else.

I wanted to replace the graphics card in an HP EliteBook 8540w laptop. I requested estimates for doing the work. Given those who responded, Craig 's estimate for cost and time required to perform the work was the most attractive.

As for the time required to perform the work, around lunchtime on 6 February 2020, I handed it to him and around lunchtime of the next day, I got it from him. As for the cost, the actual cost was less than the estimated cost. I inspected and tested the product (my laptop), it looked good and passed my tests.

In conclusion, for service performance and product quality, I gave him five stars.

Stuck to his price even though it required a little more work.

Professional, friendly and quick. The best part: very affordable and knowledgeable! Good alternative to the Apple Store!

I brought my computer to his shop expecting I needed a new board or a recovery from a failed hard drive. It turned out to be a virus and my computer is back working better then it has for a long time.
Very happy with the results and the cost to have my system back home
Bill

VERY helpful…will most certainly use them again and recommend to others

2011 iMac 27inch was really slow. They put in a New HDD and is working like brand new.. They will not scam you on price and quality. Thanks

These folks are amazing. I have used him in the past to fix my computer, which he did and he made it better than it was before I took it to him. I recently purchased a computer from him and got such a great deal. They are very knowledgeable and explain things on a level I can understand. I would definitely use them again and I highly recommend these folks.

Craig is my go-to guy whenever I have a computer problem–Mac or PC. He is always honest and up front about what might be wrong, how much it might cost to fix it and offers handy suggestions of what to do next.
i have bought a refurbished Mac from him and it has worked flawlessly from Day One. He even transferred all my data from my old Mac.
I have recommended him to many friends and every one has reported that they had a good experience, too.
I'll be seeing him this week with a new battery issue and I'm sure he'll find a solution for me quickly and at a reasonable price.
To heck with those self-annointed, arrogant "Geniuses," I'm a Geek fan through and through.

Craig was able to fix my laptop in a day, no hourly charge though it was not an easy fix, I highly recommend The Eldest Geek. Price was very reasonable. They can fix any computer problem !

Wow I can never find stores like these! I love to buy old computers I really hope this does not go out of business, whenever I get birthday money I'm gonna spent it all there, and my birthdays coming up.

They have been in constant contact with me about the repair job.

Craig is now my go-to guy for IT support and computer needs. He took the time to answer all of my questions, offers quality work at a very reasonable price, and offers the products/services – along with the support and know-how – that my small business needs. Highly recommend!

My wife spilled tea on her new top-of-the-line Retina Macbook, and it fried. Talking with geeks at Apple and Microcenter, the best they could offer was a "deal" on a new machine, and my $3,000 down the drain. Saturday at 6:30 PM I called Craig (the Chief Eldest Geek), not expecting much. He said, "bring it by and let's have a look". Hidden on the second floor of an antique shop (think of movies Wizard of Oz and Gremlins), elbowed between floor-to-ceiling stacks of computers, was the man himself. Craig dropped the bottom cover and showed me how the liquid had gotten deep into the chassis, under the logic board and power supply. Craig said he could fix it, "no doubt" and gave me an estimate, which although steep, was worth it to resurrect my wife's computer (and my wife). It took quite a bit of doing, and he had to replace a handful of logic board components, but sonovagun, Craig did get that machine back up. At home I found that the charging circuit still wasnt working right, and gave it back to Craig for more work at no extra charge (he considered it part of the first repair). This time he got it right; Craig promised that my Mac would be "100% as good as new", and this time it was. MEANWHILE… I had my old spare Macbook die on me ("kernel panic"), conveniently the day my Retina machine was ready for pickup. so I brought it with me. Craig's stepson Alex was holding the fort. Alex popped the cover off and within 30 seconds confirmed that the RAM card was bad. He found a good card in another machine of similar vintage in the pile, slid the good card into my machine and it was back up, with twice the RAM it had originally. I almost had to argue with Alex to take the money for the second repair, which was a very reasonable price. In case you have doubts, these guys are the real deal. Dont let the antique store put you off, these guys have the know-how, tools, and test equipment to do very complex component-level repairs that even Apple doesnt do. And BTW, young Alex has proven to be quite the geek himself! I FINALLY have somewhere to bring my Apple products for expert, old-fashioned REPAIR! Thanks, guys.

MacBookPro was unresponsive. They installed a new battery at a very reasonable price and were extremely knowledgeable and pleasant. I highly recommend them. .

These guys are great. If you still value the importance of supporting family businesses and appreciate years of experience that these guys have, then this is the place to go with your computer problems. They were quick at diagnosing the problem with my laptop, finding a solution, fixing the problem, explaining everything (and more), and charging a very reasonabe fee. You can't go wrong with avoiding big chain store shops and going with these guys instead.

America needs more businesses like this-people who know what they are doing and who care about their customers.

Craig and Alex are masters of computer repair. I've been using computers since the late 1970s, and these guys are the absolute real deal. In addition to their expertise, they are very friendly, and they make customers feel right at home in their shop.

You don't need any other company to fix your computer. I've dealt with them several times, ALWAYS with positive results. Their fees are MORE than reasonable and their work is of the HIGHEST possible standard-it doesn't get any better than that!

Don’t be fooled by his lack of a storefront. He is the real deal and you will feel lucky and glad you found him. After a liquid spill on my MacBook Pro 2012 model I went to MicroCenter � did not even consider the high priced Apple store. Microcenter wanted $70 just to check it out and the repair would take at least 3 to 5 days. Granted in the unibody Mac the keyboard is actually the bottom layer and is viewed as a “difficult repair.” (I am an electrical engineer and considered doing it myself)

Craig took the case off while I was waiting and diagnosed that it was just the keyboard, no liquid damage to logic boards. I left the laptop and shortly after I got home Craig called to say it was ready for pickup. I could have just had a long lunch and saved on travel time. The MacBook works great, but if there was a problem he guarantees his work. He replaced only what was needed so the material cost is low and his low overhead keeps costs at a relative bargain. In these days of mostly disappointing service Craig was one of the few good experiences I have had with service in a long time.

Highly recommended! Great prices for the work provided. Very informative and recommended programs to enhance performance.

My computer was fixed in a timely manner and it works.

Definitely would recommend the Eldest Geek. I actually gave Mr. Baker a two fold project – transfer files from my old laptop to a new laptop then also try to fix the old laptop with the cooling fan error. I couldn’t get the old computer to move past the error message – it would just shut down. I needed the files to work on my college course. Even though it was New Year’s Day, Mr. Baker made himself available to transfer the files within an hour of dropping it off. He communicated throughout the process. He also suggested a better virus protection and loaded it up. Currently he is assessing the status of the old lap and preparing the free estimate on the repair costs.

The service was completed quickly and efficiently. The technician listened carefully to our computer issue. Great option for computer repairs!

I am writing this review from the laptop, 2 months after it got fixed with Craig the Eldest Geek.
My macbook pro graphics failed and it never booted… it stopped at the grey screen and nothing happens.. When I took to apple store, they refused to work on it as my laptop is customized with an SSD drive in place of the optical drive. Craig took the laptop for fix, and he took his time, but gave it with the perfect fix that I didn't have to look back.
btw he also fixed my iPad2 where the power button was not working..
For mac support, he is the go-to person and you won't regret..

Also it is good to know that he sells pre-used/refurbished computers at affordable prices at the desired configurations.. I would consider buying from him for my next computer needs based on the trust he earned..

If you are looking for exceptional skill, long experience, fair price and are willing to look for value, not ambiance, you have found it. Craig is exceptional. Craig knows what he is doing, can solve the unsolvable problems and is fun, as well SIX STARS

These guys were awesome!!! They gave me top dollar for my broken macbook and sold me an even better replacement. They really are apple experts and I would definitely recommend them to anyone that either needs their apple computer/laptop fixed or looking to buy one. Steller customer service!!!

I messed up my iMac by thinking it would be easy to swap out my hard drive for an SSD. Everything went well, until it didn't… My display stopped working and the hard drive wasn't detected.

These guys know what they are doing and kept in the loop throughout the entire process. I'll definitely bring my Apple products here from now on. Take your Mac to the Apple Store if you want to pay double (if not more), The Eldest Geek has earned my highest respect. Job well done gentlemen!

In case you're like me and find yourself wondering…hmmm…is this legit? A computer repair shop in the crowded corner of a dilapidated antique mall? Yes, it's legit. I've brought two separate computers here and had excellent service both times. Once to have fan installed in a Dell all-in-one computer; the other to (ultimately) have a new hard drive installed. Second time took a little longer than either of us expected. (It happens.) But, any time I called for a status update, I got an immediate response and full update. And, even though the job ended up being more extensive than originally thought, they stuck with their estimate. I have recommended this place to neighbors, and happily do so to Yelpers as well.